Terms & Conditions

These Terms and Conditions (“Terms”) constitute the contract (“Contract”) between Faithway Movers Limited (“the Company”) and the Customer for the provision of moving services within New Zealand. By confirming a booking or using our services, you accept the following terms. This contract is governed by the laws of New Zealand, including the Contract and Commercial Law Act 2017, Fair Trading Act 1986, Consumer Guarantees Act 1993, and Privacy Act 2020.

1. PRELIMINARY

1.1 The singular includes the plural; reference to persons includes corporations.

1.2 These Terms apply to all services supplied by the Company, and supersede any prior representations, written or oral, other than those expressly incorporated herein.

1.3 If more than one Customer, each is jointly and severally liable.

2. VARIATION OF TERMS

2.1 No variation, waiver, or addition to these Terms shall be binding unless made by written agreement between the Company and the Customer.

3. SCOPE OF SERVICES

3.1 Faithway Movers Limited provides domestic moving services only; storage and international moves are not offered.

3.2 The Company reserves the right to engage subcontractors for part or all of services, and these Terms extend to subcontractors.

4. QUOTES, BOOKINGS, PAYMENT, AND CANCELLATION

4.1 Quotes are based on the information provided by the Customer. Additional charges may apply for discrepancies related to inventory, volume, access, location, or other unnotified requirements.

4.2 To confirm a booking, a non-refundable Job Securing Fee of $100 is required, in addition to the minimum deposit.

4.3 Cancellations more than 48 hours before the scheduled service may result in a refund of deposits paid, except the Job Securing Fee.

4.4 Cancellations within 48 hours of the scheduled service are non-refundable.

4.5 Payment is due in person on job completion by Eftpos; a 3% surcharge applies for credit cards. No payment in full shall be accepted before job completion unless otherwise agreed in writing.

5. CUSTOMER RESPONSIBILITIES

5.1 The Customer warrants that all items have been properly and securely packed.

5.2 The Customer must provide accurate and complete information relating to the move, ensure clear and legal access at all premises, and be present or represented throughout uplift and delivery.

5.3 The Customer must notify the Company in writing of any individual items weighing over 80kg or requiring special handling; additional fees and staffing may apply.

5.4 The Customer must ensure that only items intended for transport are provided and must check the premises and truck as required.

6. EXCLUSIONS AND PROHIBITED ITEMS

6.1 The Company will not carry:

 (a) Living animals or plants

 (b) Hazardous, illegal, explosive, or flammable goods (e.g., LPG, fuel, chemicals)

 (c) Frozen or perishable items

 (d) Engines, fuel tanks, or items restricted by law

6.2 The Company may refuse to transport any item at its discretion for safety, compliance, or risk reasons.

7. LIABILITY AND INSURANCE

7.1 All goods are moved under an Owner’s Risk contract in accordance with section 246 of the Contract and Commercial Law Act 2017. The Company is not liable for loss or damage except to the extent caused by deliberate or grossly negligent acts of the Company or its agents.

7.2 Insurance: The Customer is strongly advised to obtain adequate transit insurance for their goods, as Faithway Movers Limited does not provide insurance cover.

7.3 Nothing in these Terms excludes the rights guaranteed under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

7.4 The Company is not liable for delays, consequential losses, or damages outside its reasonable control.

8. CHARGES FOR ADDITIONAL SERVICES

8.1 Additional charges may apply for:

 (a) Inaccurate or incomplete information provided by the Customer

 (b) Extra services, e.g. waiting time, additional moves, redirection, or delayed access

 (c) Use of extra personnel, equipment, or overtime required to complete the service

8.2 All charges are inclusive of GST unless otherwise stated.

9. DISPUTES AND JURISDICTION

9.1 New Zealand law applies exclusively.

9.2 Any disputes under these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

10. PRIVACY OF CUSTOMER INFORMATION

10.1 Compliance

Faithway Movers Limited complies with the Privacy Act 2020. Customer privacy is a priority, and all personal information is handled lawfully and securely.

10.2 Information Collection

(a) The Company collects only personal information necessary to provide moving services. This may include name, addresses, contact details, payment details, inventory, and logistical requirements.

(b) Personal information is collected directly from the Customer via forms, phone calls, email, website, or in person. Information may also be gathered from third parties with your consent or as required by law.

10.3 Purpose of Collection

(a) Personal information is collected and used exclusively for:

(i) Communicating with the Customer regarding bookings and services

(ii) Planning, quoting, and executing removals

(iii) Processing payments and refunds

(iv) Keeping business and compliance records

(v) Handling claims, disputes, or legal obligations

(vi) Improving service quality

10.4 Disclosure

(a) Personal information will never be sold or rented.

(b) Disclosure occurs only:

(i) to subcontractors/service partners for delivery of your requested services;

(ii) as required by law or court order;

(iii) with your clear consent.

(c) All third parties with access to your personal information are contractually required to comply with the Privacy Act 2020.

10.5 Data Security

(a) Reasonable security safeguards—both physical and digital—are deployed to prevent loss, unauthorised access, use, modification, or disclosure of personal information.

(b) Only authorised personnel may access your data, solely for service provision.

10.6 Access and Correction

(a) Customers have the right to request access to their personal information at any time.

(b) Customers may request corrections or updates if information is inaccurate or incomplete, which the Company will address promptly.

10.7 Retention and Deletion

(a) Personal information is retained only as long as necessary for legitimate business or legal purposes.

(b) Information will be safely destroyed or anonymised once no longer required.

0.8 Overseas Disclosure

(a) Personal information is generally stored within New Zealand.

(b) If it is necessary to transfer personal data outside NZ (e.g., to a cloud service provider), the Company will ensure that reasonable steps are taken so the overseas recipient complies with NZ privacy standards.

10.9 Breach Notification

(a) Any unauthorised access, loss, or disclosure likely to cause serious harm will be notified to affected individuals and the NZ Privacy Commissioner as required by the Privacy Act 2020.

(b) The Company will cooperate in managing and mitigating the consequences of any privacy breach.

10.10 Contact for Privacy

For privacy concerns, requests for access or correction, or complaints, contact our Privacy Officer via the Faithway Movers Limited website or contact details provided in your quote or booking. We will address queries in a timely, fair, and transparent manner.